Logmein123 Rescue Step by Step

Session Session Start Code: Windows + Internet Explorer

LogMeIn123 Rescue is a tool used by technicians to access remote computers and portable devices. While this guide speaks directly to customers, rescuers can use this section to understand end-user experience in remote support sessions. LogMeIn Rescue is safe and secure. All connections between client and technician are encrypted with SSL.

Follow these instructions to download and start ApplMeIn Rescue.

  1. Important : Applets are small programs that must be run on your computer to help technicians help you. The applet is deleted automatically from your computer or Mac at the end of the session.
  2. NOTE : Actual screens and procedures can vary slightly depending on the operating system and settings of LogMeIn Rescue.

  • Visit www.LogMeIn123.com.
          The Support Support page is displayed.
  • The technician tells you the 6-digit code.
  • Enter the code in the column labeled Type your 6 digit code.
  • Click Start download.
          You are asked to download the LogMeInRescue.exe applet.
  • Click Run to download the applet.
          It takes 15 to 30 seconds to download an applet.
  • Click Run to run the applet.
  • After running the applet, wait technically to activate your session.
  • Technical permission may be needed for certain actions. Click Yes to give permission, or No to refuse.

What Can You do During a Rescue Session?

Appropriate capabilities can vary according to the LogMeIn Rescue settings on the technical side.
  • Chat with technicians
  • See detailed session logs
  • Giving or rejecting the right to take certain actions
  • Send individual files to the technician
  • Change latitude
  • Take permission, such as remote control or file management, from the technician by clicking on the big X in the upper right corner
  • Close the session by pressing the small X in the upper right corner

Start an e-mail session on a Windows computer

LogMeIn Rescue is a tool used by technicians to access remote computers and portable devices. When this guide speaks directly to customers, rescuers can use this section to understand end-user experience during remote support sessions. LogMeIn Rescue is safe and secure. All connections between client and technician are encrypted with SSL.

  1. Important: Applets are small programs that must be run on your computer to help technicians help you. The applet is deleted automatically from your computer at the end of the session.
  2. NOTE: Actual screens and procedures can vary slightly depending on the operating system and.

LogMeIn Rescue settings on the technical side.
  1. Get an email from a technician.
  2. Click the link that you received in the email.

The applet download page opens. The Support-LogMeInRescue.exe Applet starts downloading.
What can you do during a rescue session?

Appropriate capabilities can vary according to the LogMeIn Rescue settings on the technical side.

  • Chat with technicians
  • See detailed session logs
  • Giving or rejecting the right to take certain actions
  • Send individual files to the technician
  • Change latitude
  • Ask your friends for permission, such as a remote controller or file storage management, from an IT technician by clicking on the big X on the top right side
  • Close the session by pressing the small X in the upper right corner


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