Remote Assistance Software for Windows

Quick Help

Quick Assist, originally known as Windows Remote Assistance, is a Windows XP and newer feature that allows users to temporarily view or control a Windows computer via a network or over the Internet to resolve the problem without directly touching the unit. Remote Assistance Software for Windows. It comes with Get Help, a feature introduced in Windows 10 that allows users to interact directly with Microsoft but is not allowed for remote distance sharing or screen sharing.


Helpers who offer remote help can open multiple sessions at one time - one for each remote computer. However, users seeking help from assistants can only have a RA session waiting for a connection. Remote Assistance Software for Windows. Invitation Connect can be sent to multiple recipients - whichever may be connected. All subsequent connection attempts will be blocked until the first helper is disconnected, after another helper connects. If the user cuts off the session, the RA application ends and no further connection is allowed.

Quick Assist is installed by default to Windows clients, but must manually add to a Windows Server 2008 R2 server. Quick Help for code is required to match users with sessions. This will allow the provider to access the recipient's computer in Administrator mode while allowing the recipient to see the provider provided. Remote Assistance Software for Windows


On Windows Vista, Remote Assistance is based on RDP 6 and the Windows Desktop Sharing API. It is a standalone application and does not use Windows and Windows Messenger Help and Support Center. The two system administrators can simultaneously connect to a computer. The remote session will automatically connect again after restarting the computer. Remote Assistance Software for Windows. It also supports pause sessions, default diagnostics, chat, file transfers, and XML based recordings. It reduces bandwidth requirements for low speed connections. Nat traversal allows sessions to be created even when the user is behind the Network Address Translation (NAT) device. 

Remote Assistance can be configured using Group Policy and supports command line switches so that special shortcuts are available. In Windows 7, Remote Assistance is based on RDP 7 and uses the Resolution Name Resolution Protocol when connecting with the Easy Connect option. At Easy Connect, only passwords need to be shared and not invitation files, and two computers can make peer-to-peer connections via the Local Area Network (LAN) or the Internet without a server relay. Remote Assistance Windows does not support file transfer and sharing of the clipboard in Windows 7.

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Remote Assistance
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Remote Assistance is installed by default to a Windows client, but needs to be manually added to the Windows Server 2008 R2 server. Remote access sessions can be started using the Windows Remote Assistance program available on the Start menu under All Applications → Maintenance, by calling msra.exe from the command line interface. Remote Assistance Software for Windows.

Original Remote Assistance is also included in all Windows 10 releases, but due to Windows 10 Year Warning Update, the Start menu shortcut is removed, effectively storing it from users. Instead, a new application called Quick Help has been added. It has the same function and a similar user interface, but uses a solid white background and picture frame icon, similar to the Universal Windows Platform application. Unlike Remote Assistant, Quick Assist requires the provider to sign in with a Microsoft account before providing assistance. by Microsoft Remote Assistance Software for Windows