Best RMM Software

What is RMM?

RMM stands for Remote Monitoring and Management. This often allows remote monitoring and aggregation of data from workstations and customer servers from where they are located. However, this device can also be useful for internal IT support. RMM can really speed up your user support system and increase the security of your system.

If you use a Managed Service Provider (MSP), direct access to customer devices for software management is not just about resolving issues. You can use the system for built-in users; This is very useful if your customer is using a "BYOD" policy or using a mobile device for their employees.

RMM will extend your automated system management process to remote sites or client sites, and will help you reduce configuration changes and common errors when applied manually. These tools also reduce costs because you don't need to hire your technical personnel or remote personnel. RMM benefits from situations where there may be gifts for secret security guards, as system security involves effective remote connection security and eliminates the danger of less-known technical personnel visits.

Definition of Remote Management

Remote Administration manages a computer or network from a remote location. This includes installing applications and taking care of all activities on the system / network, workstation, server, or customer endpoint from a remote location.

About Remote Monitoring

Remote Monitoring (abbreviated as RMON) refers to specifications that help MSPs monitor customer network operational activities using remote devices known as probes or monitors. This helps MSP ensure effective control and management of the network infrastructure.

Best RMM tool

The remote monitoring and management elements you need to search for when searching for this software category will vary depending on your business situation. If you plan to update all your system management software, the tools that work as modules in a larger infrastructure management system will attract you. If you want to complete your on-premises support department, you can look for pure RMM functions that help central IT departments. If your company is a service provider, the RMM system, which is part of a larger MSP support system, should interest you.

The six systems in our list of the best RMM tools serve different private markets. The following description allows you to select the correct RMM software for your company. The acquisition of RMM software makes perfect sense for businesses that focus on facility management for multi-site operations, virtual businesses using independent contractors, staff at home, or MSP. Below is a list of six of our best RMM tools:

1. Paessler PRTG

Paessler PRTG is an integrated infrastructure monitoring system. This includes networks, servers, and applications. While this system is offered in a price range, each customer receives the same software package. The cost of the software depends on how many parts of the package you have activated.

In the terminology of Paessler, a monitoring utility is called a "sensor". You set the software to suit your needs by selecting which sensor to activate. The PRTG architecture is suitable for MSP use. This monitor can monitor events on remote sites. This capability serves the IT management department of a multi-site WAN center. Therefore, you do not need to keep IT technical personnel on all your sites. This same scenario applies to MSP, so Paessler can be run as ITSM to manage client infrastructure.

2. SolarWinds RMM

SolarWinds RMM is a leading manufacturer of IT infrastructure management tools and produces a range of software specifically designed for MSP. You will find the Remote Monitoring and Management module among the SolarWinds MSP systems.
SolarWinds RMM comes with an operator console that is very easy to use, as a specially designed tool to enable MSP personnel to access customer company devices. Access to remote devices is not limited to manned operations. Automated processes can also provide access to customer infrastructure for monitoring, performance diagnosis, and software management. This includes firmware and operating system controls, and includes patch managers and antivirus monitors.

3. Comodo One

Comodo One is an important player in connection security services. The company has created a free remote management and monitoring platform called Comodo One. This is a "freemium" tool because the basic system is free, but you need to pay for additional features such as connection security features. Since RMM is about remote access via internet public media, it is not possible for a company to use this service without security. So, indirectly, you pay for Comodo One. Considering that Comodo has a very good reputation for cyber security products, it's worth the protection on Comodo One.

The Comodo One system is offered as a Cloud service. It can monitor LAN, WAN, other Cloud-based services and hybrid systems. This tool is also an effective monitor for Web applications. It is a neutral operating system as a cloud service. You can use it to monitor Linux, Windows and Mac OS computers, as well as mobile device operating systems.

4. ConnectWise Automate

ConnectWise Automate is a network management system with RMM capabilities. This tool lets you remotely monitor endpoints, networks, servers, and software. This is the perfect system for IT support because it includes status alerts and direct remote access. Remote access to automated operations such as patch management, configuration control, and software update operations can be achieved.

The ability to use this tool for face-to-face remote access means that it can be used for one-to-one support tasks. This includes conversations with users and allows technicians to directly fix system errors. This scenario also allows tools to be used for training, team assignments and seminars.

As suggested by the name of this product, the main element of this utility is its ability to automate many processes with scriptable and executable scripts. Scripts can also be applied as workflows and pre-written templates and processes are included in the package. That is, this is a flexible tool that is ideal for MSP or IT support departments serving many remote users.

5. Pulseway RMM

Pulseway RMM is designed to support MSP. This package is divided into three modules: Pulseway RMM, Pulseway PSA and Pulseway Antivirus. The PSA module will help you to assign tickets to users, including access to tickets and follow-up progress. The RMM module will provide your team with the tools to effectively manage remote systems.

This is a Cloud-based service, so you don't need to install the console on your own server. This tool can monitor Linux, Windows and Mac OS systems and is very effective for monitoring Web applications and services. Pulseway is integrated into existing access management systems such as Active Directory and can monitor VMWare, Citrix and Hyper-V virtualization.

Pulseway service features include workflow and script-based task automation, patch management, configuration control, SNMP status alerts, software installation, and update management. The PSA module implements policies and audits for SLA compliance and security standards.

Services can be accessed to the dashboard via mobile device applications; it is therefore suitable for individual contractors who want to serve 24 hours a day. This also means that you can bring your technology team to the ground or walk around their desks without interrupting them.

6. Kaseya VSA

Kaseya VSA is a Cloud-based IT infrastructure monitoring system with RMM features in a product called VSA. Kaseya VSA remote access module is called Live Connect. This system also facilitates direct connections, connections that serve manual and automated processes.

VSA allows many standard business automation to be performed by MSP and its staff. This task list includes onboarding users. This tool will manage the installation of the software and monitor for patches and updates for the operating system, firmware, and client software.

Kaseya VSA does not only manage routine tasks. The alarm system in this vehicle informs your employees about the status issues related to the devices in your customer's network. You don't have to wait for a user to make a complaint before knowing that the network is tense.

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