What You Need to Know About LogMeIn Rescue

LogMeInRescue is the perfect survival tool for those who have to support their customers from all over the world and start businesses where problems can arise at any time. I'm not just talking about big names in this industry, companies with hundreds of employees or something like that, I want more than anyone who needs to fix something that's on the other end of the cloud, and always needs long-distance services. LogMeInRescue is definitely one of the best options and if you really want the best, today we'll show you five things you need to know about this software.

What is LogMeIn Recovery?

LogMeInRescue is a comprehensive software that provides remote support to a variety of platforms, allowing technicians in any part of the world to mış teleport ine at customer locations and solve problems such as those with problems. Very easy to use for managers and customers, while large names in the industry allow customers to set up a queuing system while waiting for solutions, while technicians receive tickets in a few moves.

What about compatibility?

In a few words, LogMeInRescue runs from a terminal desktop that runs on Windows or Mac OS X or other server-based operating systems. LogMeInRescue allows your company to take part in problems on almost any platform: Microsoft Windows, Mac OS X, Android, iOS, BlackBerry OS, Nokia Symbian and Windows Mobile. Unfortunately, this program is not available for Linux.

Is this safe?

This tool uses a VPN connection to create connections between customers and technicians, so it becomes impossible to monitor or disturb sessions. Technicians use a temporary password to log in from any terminal that can handle SOAP or HTTP protocols.

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Which features should you expect?

First of all, the program consists of three main parts: Console Technicians, Customer Applications and Administrative Centers. The first one is used by technicians to remotely access the platform that should be used by using a direct connection based on the code or direct connection. This connection is maintained even when the computer is restarted or shut down, and the technician is granted access immediately after a restart / shutdown. Using this package, administrators can enjoy advanced system diagnostics, full control of remote devices, and a chat system.

The Client Application is a small program that was set up on the user side and used by the console technician to establish the connection. This application is only applied with the user permission and automatically deletes itself when the session ends. Using it, normal people can access the chat system, complete the completion history, use the ability to refuse technicians to take specific actions, file transfer systems, and most importantly, stop buttons that can be used to close the connection.

Last but not least, the Headquarters is used by companies to create complex systems where technicians are divided into groups with different rights. Companies can create support channels where employees can directly buy tickets or automate distribution using direct links. This feature also provides reports based on technician performance, customer satisfaction and other interesting criteria.

How much is this?

If you want to add a smartphone package, LogMeInRescue is currently available for $ 129 / month plus $ 90. Those who want to pay in advance for a year will get a big discount and only $ 1.188 from their wallets and $ 768 for the cellular package. If you want to try this program, there is a free trial version up to 20 days on the official website.

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